FAQ - Frequently Asked Questions about Transcribe! Download / Install / Backup

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1. "How do I install Transcribe! ?"

   First go to the download page and download the appropriate version to your computer. You don't need to register or buy Transcribe! to do this.
   Once you have downloaded it to your computer, the procedure for installation depends on which OS (Windows / Mac / Linux) and you will find instructions on the download page.
   You get a free 30 day trial period and you may choose to buy it if you want. If you don't buy it then it will stop working at the end of the trial period.

2. "How do I uninstall Transcribe! ?"

   Instructions are in the Help for Transcribe! itself, on the page "Installing, Uninstalling, and System Requirements" (or the Overview page in older versions).

3. "I've upgraded my computer, how do I install Transcribe! on the new one?"
   "My computer crashed, how do I re-install Transcribe! ?"

   Just download Transcribe! again from the download page (or use your backup copy of the download file if you have one) and use the license key you already have (or see the "I've lost my license key" query on page 2 of the FAQ).

4. "Where do I download Transcribe!?"

   From this site, on the download page.
   If you get it from anywhere else (for instance, we do allow magazines to include it on cover CD's, that kind of thing) then make sure it is a source you trust, as Seventh String obviously cannot be responsible for the content of other people's CD's, websites, file sharing networks, etc. For example this study (Jan 2004)
   http://www.wired.com/news/business/0,1367,61852,00.html?tw=wn_story_top5
   reports that "Forty-five percent of the executable files downloaded through Kazaa, the most popular file-sharing program, contain malicious code like viruses and Trojan horses".

5. "I'm having difficulty downloading Transcribe!"

   Sometimes there can be temporary glitches on the internet so merely trying again later often fixes it. Or are you possibly using a machine which is specially configured in some way and does not allow some downloads? Or are you behind a firewall? If the problem continues then download on a friend's machine, copy the download file to CD or USB memory stick or whatever, and get it onto your machine that way. Or get your friend to download it and email you the download file.

6. "Why has Transcribe! disappeared from my Mac?"

   Did you perhaps drag it to the trash? I'm not joking, sometimes people drag the app to the dock, and once it is in the dock, they imagine that they don't need the app on their desktop any more, so they trash it. The result is that next time the trash is emptied, the app disappears. As it says on the download page : "Once you have the Transcribe! application on your desktop you can move it to wherever you want to keep it - probably your Applications folder. Remember that dragging an application to the dock does not create a copy of it. If you drag the application to the dock and then trash the application from your desktop, then it will disappear the next time the trash is emptied."

7. "Is Transcribe! available on CD?"

   If you want to buy directly from Seventh String then Transcribe! is available by download only, though you can copy the download file to a CD yourself if you want (as backup, or for installing on a machine which does not have internet access).
   But you can buy Transcribe! on CD from Jazzwise in the UK. Click here for more information.

8. "How do I install Transcribe! on a machine which does not have internet access?"

   You will need to download the Transcribe! installation file from our website, using a machine which does have internet access. Then copy the downloaded file to CD or USB memory stick or whatever, and get it onto your machine that way. If you buy Transcribe! then you will receive your license key by email. Copy the email content to a file and use the same technique to get the email onto your machine, so you can copy&paste the license key into Transcribe!

9. "How do I back up Transcribe! ?"

   Copy the downloaded installation file to CD or other medium for safe storage. If you buy Transcribe! then it is your responsibility to look after the license key so back up the license key in the same way. I do not promise to reissue lost license keys.

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